PRIVACY POLICY



Privacy Policy


At Kingsly, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.


1. Information We Collect

a. Personal Information
When you create an account, place an order, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (e.g., credit/debit card details)

b. Non-Personal Information
We may also collect non-personal data such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited on our website
  • Time and date of visits

c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience and gather analytics about site usage.


2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders, account, or customer service inquiries
  • To personalize your shopping experience
  • To send promotional emails, newsletters, and special offers (you can opt out at any time)
  • To improve our website, products, and services
  • To detect and prevent fraud or unauthorized access


3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

  • Service Providers: Payment processors, shipping companies, and other third parties necessary to fulfill your orders.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In case of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.


4. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from promotional communications.
To exercise your rights, please contact us at kingsly.nyc@gmail.com.


5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


6. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Improve website performance
  • Provide personalized recommendations
You can manage your cookie preferences through your browser settings.


7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.


8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.


10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: kingsly.nyc@gmail.com
Phone: 7400458400


FAQ



How do I authenticate my order?

Every product of KINGSLY comes with a unique 8-digit code, which can be found on the certificate that comes with the product.

Go to "My Account" and click on "Authenticate" to enter the 8-digit code and click on submit. It should verify your proof of purchase and ensure that your product is 100% authentic and bought from KINGSLY.

What is the estimated time of delivery of my order?

Every order once placed goes through a rigorous process of quality assessment to ensure you get what you asked for!

Once the order is placed, it will take 3-5 business days to get it delivered.

NOTE: Special times (Holiday, festive season, political events, natural calamities) may affect the delivery of the order.

How to contact a KINGSLY representative?

KINGSLY can be reached by filling our Support form which can be found here or by going to the Contact Us page on the website.

Fill out the form and a KINGSLY representative will be in touch shortly.

NOTE: Look out for a reach back to your email (check your spam folder as well).

What if my order is wrong or incorrect?

We at KINGSLY always ensure that you receive the correct order free of any damage or quality issues.

In rare instances where something like this happens, you can fill out the support form, explain the situation with proof of the issue (with images), and our representative will analyze it and get in touch to further assist you.

How soon can I get a response for the contact us form?

Once you fill out the support form, you will receive a case number.

We work on a case-by-case basis. A representative will get back to you once you are in line for review and after the analysis is completed.

You can expect a response within 24-72 hours.

What are the payment methods?

Payments accepted at KINGSLY are:

  • Apple Pay
  • Credit Card
  • Debit Card
  • Net Banking
  • UPI
Where can I find the code for authentication?

Every product of KINGSLY comes with a unique 8-digit code, which can be found on the certificate that comes with the product. (Look inside the box)

What is the return/refund policy?

ALL SALES ARE FINAL! Due to the meticulous process of production, we offer:

NO REFUND NO EXCHANGE.

This is applicable regardless of any size issue or wrong order. We urge you to take time and order after careful planning, and we advise you to go through the size guidelines for the correct fitting and size.


PRODUCT CARE




product_care product_care

TERMS OF PURCHASE




TERMS OF PURCHASE: By placing an order through this website, you agree to purchase the selected products subject to our pricing, availability, and all policies set forth herein. You represent that you are legally eligible to enter into binding contracts, and you acknowledge that orders may be refused or canceled at our discretion for suspected fraud, unauthorized use, or any other lawful reason. Prices and shipping fees are subject to change without notice, and any promotions or discounts may be limited by time or inventory. Once your order is confirmed, you will receive an email acknowledging receipt of your purchase request; however, this does not signify final acceptance. We reserve the right to limit or refuse quantities, correct any errors, and contact you for additional information if needed. Shipment timelines provided are estimates only, and we assume no liability for delays outside our control. Risk of loss or damage passes to you upon delivery. Refunds and returns, if offered, are governed by our Return Policy, which is accessible on the website and may require the product to be unused and returned in its original packaging within a specified timeframe. By purchasing, you represent that the product is for personal use and not for resale. Our liability under these Terms is strictly limited to the purchase price of the product, and we disclaim any indirect, incidental, or consequential damages to the fullest extent permitted by law. If you do not agree with these Terms, you should not proceed with your order.


SHIPPING POLICY




The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are delivered within 10 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.


TERMS & CONDITION



  • This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, including the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

  • This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the domain name https://thekingsly.in

  • The Platform is owned by KALPANA GAUTHAMAN WILSON, a company incorporated under the Companies Act, 1956 with its registered office at A-10/7 PRAKTAN CO. OP. HOUSING SOCIETY, PAWAR NAGAR THANE WEST APNA BAZAR THANE, THANE, THANE, MAHARASHTRA, 400610 (here in after referred to as ‘Platform Owner’, 'we', 'us', 'our').

  • Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform, including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transactions. By mere use of the Platform, You shall be contracting with the Platform Owner, and these terms and conditions including the policies constitute Your binding obligations with the Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable), or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

  • For the purpose of these Terms of Use, wherever the context so requires ‘you’, 'your' or ‘user’ shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.

  • ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

  • The use of Platform and/or availing of our Services is subject to the following Terms of Use:

    1. To access and use the Services, you agree to provide true, accurate, and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.

    2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    3. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.

    4. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents include but are not limited to the design, layout, look, and graphics.

    5. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.

    6. You agree to pay us the charges associated with availing the Services.

    7. You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal, or forbidden by these Terms, or Indian or local laws that might apply to you.

    8. You agree and acknowledge that the website and the Services may contain links to other third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy, and such other policies of such third-party websites. These links are provided for your convenience to provide further information.

    9. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.

    10. You shall indemnify and hold harmless the Platform Owner, its affiliates, group companies (as applicable), and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy, and other Policies, or Your violation of any law, rules or regulations, or the rights (including infringement of intellectual property rights) of a third party.

    11. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

    12. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

    13. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi and Delhi.

    14. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

REFUND POLICY & CANCELLATION POLICY



This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

  • Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

  • In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.

  • In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

  • All cases of Return or Exchange will be completed within 10 Business days


RETURN POLICY



OUR POLICY








DUE TO THE METICULOUS PROCESS AND INDIVIDUAL
HAND MADE DESIGNS, PRODUCT ONCE PURCHASED
CANNOT BE RETURNED



ALL SALES ARE FINAL!

KINGSLY RESERVES THE FULL RIGHTS TO CANCEL OR MODIFY THE ORDERS WITHOUT PRIOR NOTICE IF DEEMED SUSPICIOUS OR OF FRAUDULENT INTENT



THANK YOU


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